Privacy & Cookies.

1. Who we are

Replace Clinic is a medical practice based in Portugal, led by Dr. Fátima Garcês. Our website is hosted on Lovable Cloud, which runs on Supabase infrastructure.

2. What information we collect

When you use our contact or consultation request form, we collect the details you choose to provide:

• Name
• Email address
• Phone number
• Treatment you are interested in
• Any message or health information you include

If you contact us via WhatsApp or email, those messages are handled by Meta/WhatsApp or your email provider respectively and are subject to their privacy policies.

3. How we use your information

• To respond to your enquiry or booking request
• To prepare for your consultation
• To keep a record of our communication with you
• To send you appointment-related information, where applicable

We do not sell your personal information and we do not use it for automated decision-making.

4. Cookies and similar technologies

We use only two categories of cookies on this site:

• Essential cookies — required for the website to function securely, for example session security and form submission protection. These cannot be declined.
• Optional analytics cookies — help us understand how visitors move through the site so we can improve content and usability. These are only placed if you choose to accept them.

You can change your cookie choice at any time by clearing thereplace-cookie-consent entry from your browser’s local storage and refreshing this page.

5. Where data is stored

Consultation form submissions are stored in Lovable Cloud (Supabase) databases. Lovable Cloud provides standard platform security controls such as encryption in transit, encrypted database storage, and role-based access policies. Our clinic is responsible for how we configure and use those controls, including access permissions and retention practices.

6. Data retention and deletion

We keep consultation enquiries for as long as needed to respond to you and to manage any follow-up care. If you would like us to delete your personal information, please contact us using the details below and we will remove it within a reasonable time, unless we are required to keep it by law or for clinical record obligations.

7. Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, or if you have any privacy questions, please contact us.

8. Security and reporting concerns

We take reasonable measures to protect information submitted through this site. If you discover a security issue or have concerns about how we handle data, please email us at geral@replaceclinic.com.

9. Changes to this page

We may update this page from time to time to reflect changes to our website or services. The latest version will always be available at this address.